Frequently Asked Questions
Operation, data protection and security
Operation and data storage take place in data centres in Austria. Alternatively, the platform runs in the contracting authority's own infrastructure or at the Federal Computing Centre (BRZ). Development and further development take place in Austria, without dependence on a single vendor. Login is possible via ID Austria and the Federal Chancellery's Stammportal.
Operation and data storage take place by default in data centres in Austria, including backups. The Austrian data centre operator also runs sites worldwide; operation there, at the Federal Computing Centre (BRZ) or in the contracting authority's own infrastructure takes place only by separate agreement.
Personal data is processed in accordance with the General Data Protection Regulation and the Austrian Data Protection Act. Liland IT GmbH acts as processor; a data processing agreement under Article 28 GDPR is concluded. Access is controlled through roles and permissions, and logged.
The platforms are operated in data centres certified to ISO/IEC 27001. The certification is held by the data centre operator. Access can be secured with two-factor authentication, password policies are configurable, and transmission is encrypted using TLS from version 1.2. Backups, updates and security tests are carried out regularly.
Yes, the platform is multi-tenant. Departments, authorities and institutions work in it in parallel — each as a separate tenant with its own events, its own user rights and separate data. Within a tenant, Liland Cloud and Liland Portal share a common database.
Yes, configurable. An event is drafted by authorised case officers, forwarded for review and published once approved. All approvals are logged with a timestamp. An approval step can also be provided for participants.
Liland IT GmbH is a party to a framework agreement of Bundesbeschaffung GmbH (BBG), Austria's central purchasing body. Authorised contracting authorities can call off services under it in accordance with the terms of the framework agreement, without running a procurement procedure of their own. Procurement through a separate tender is also possible.
Clients include the Federal Chancellery, several federal ministries and the provinces of Carinthia, Styria, Tyrol and Upper Austria. Each client is documented on the references page with a public source.
On request, Liland IT GmbH compiles product descriptions, technical documentation, proof of suitability and reference confirmations for tenders. A short message via the contact form is enough.
Rollout, support and interfaces
Technical support with contacts in Austria, by telephone and email. In addition, online training and webinars for staff, onboarding packages for public authorities and organisations, and on-site support on request, for example at large events. An extended support package is available.
Yes, via REST interfaces in JSON format. Connected systems include Moodle with course bookings and single sign-on, Eventbrite and LinkedIn. Further databases and specialist applications can be connected through the same interfaces.
